Frequently Asked Questions
Everything you need to know about ApeSurvival gear and orders.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery can take up to 14-21 days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply contact our support team to receive a return authorization and shipping instructions for an exchange or full refund.
Are the materials used in your clothing durable for outdoor use?
Yes, all ApeSurvival apparel is crafted from high-grade, reinforced fabrics designed to withstand rugged outdoor conditions while maintaining comfort and breathability.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship our gear worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.