Returns & Exchanges
At ApeSurvival, we want you to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items with original tags.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided through our portal to ensure tracked delivery back to our warehouse.
Package Your Gear
Place the items in their original packaging, ensuring all hangtags are attached and the product is in its original, unwashed condition.
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected, we will issue your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing